Digital Product Support Director
2 weeks ago
The Apple Store Online team is responsible for delivering a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are.
This role will require significant partnership with teams across Apple, including Apple Store Online teams, Marketing, Operations, Marcom, Finance, and various Engineering teams.
Responsibilities:
- Develop strategies and plans to achieve business goals and deliver amazing customer experiences
- Establish and manage the technical product roadmap related to New Products, working to ensure alignment across the business needs and technical feasibility
- Drive product discovery, requirements, and delivery of new capabilities
- Communicate ideas, plans, and program status to partners and leadership
BA/BS in Computer Science/other similar technical degree, or equivalent relevant professional experience
7+ years Product Management and Project/Program Management experience driving e-commerce or consumer digital experiences
Ability to dive into technical details and designs including web technologies, large-scale service architectures, and app platforms
Experience using data and insights to design customer-facing programs and capabilities globally
Experience with business analysis, process improvement, and multiple project management methodologies
Proficiency with new technologies like AI, Deep Learning, and their practical applications in digital commerce
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses
Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation
Note:
Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program
Apple is an equal opportunity employer that is committed to inclusion and diversity
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics
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