Technical Operations Associate

5 days ago


Phoenix, Arizona, United States Triwest Healthcare Full time
Job Summary

We are seeking an experienced Technical Operations Associate to join our team. In this role, you will be responsible for providing technical support to our clients, ensuring they receive excellent service and expertise in all aspects of desktop operations. Key Responsibilities include:
  • Serving as a technical resource and subject matter expert for routine to moderate desktop issues.
  • FOLLOWING STANDARD TROUBLESHOOTING STEPS TO RESOLVE PROBLEMS AND DOCUMENTING INCIDENTS ON VARIOUS DESKTOP SYSTEMS.
  • Executing tasks, accepting escalated support requests from end-users, and working on resolving open Service Desk tickets.
  • Answering Help Desk calls 60% of the time and spending 30% working on open Service Desk tickets.

Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • 2+ years of customer service experience.
  • U.S. Citizenship - if assigned to TRICARE contract.
  • Must be able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation - if assigned to TRICARE contract.
  • Personal computer, Microsoft Server, networking and operations experience.


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