Customer Service Representative

4 days ago


Lakeland, Florida, United States GEICO Indemnity Company Full time

Are you looking to grow your career in a fast-paced call center environment? We are seeking skilled Customer Service Professionals for our Lakeland, FL office. As a key representative of GEICO, you will provide exceptional customer service, answering billing questions, making policy changes, and offering recommendations to help policyholders achieve their goals.

Key Responsibilities:
  • Provide outstanding customer service by showcasing expertise and fostering trust
  • Answering billing questions, making policy changes, and providing recommendations
  • Work effectively in a high-volume call center environment

To be successful in this role, you must have excellent communication skills, a strong ability to listen and empathize with customers, and the willingness to learn new skills quickly. A minimum of a high school diploma or equivalent is required.

Why Choose GEICO?

We offer a Total Rewards Program* that includes:

  • Premier Medical, Dental, and Vision Insurance with no waiting period**
  • Paid Vacation, Sick, and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

About Our Location:

Lakeland, FL offers a great quality of life, with plenty of opportunities for outdoor recreation and cultural activities. The city has a strong sense of community, making it an ideal place to live and work.

Salary Information:

The estimated salary range for this position is $38,405.90 annually, based on a $19.06 per hour rate. This figure may vary depending on individual qualifications and performance.

Qualifications:
  • Experience providing customer service in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changes quickly
  • High school diploma or equivalent required

At GEICO Indemnity Company, we value diversity and inclusion, and are committed to providing a fair and equal employment opportunity for all associates and job applicants. We reasonably accommodate qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job.



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