Customer Service Representative

1 day ago


Lakeland, Florida, United States Chicken n fish - Lakeland Full time
About Chicken n Fish - Lakeland

We are a well-established restaurant in the heart of Lakeland, known for our Southern-style comfort food. Our team takes pride in delivering high-quality dishes made with fresh ingredients and exceptional customer service.

Position Overview

We seek a skilled and enthusiastic individual to join our team as a Customer Service Team Member. The ideal candidate will have a passion for providing outstanding service to our customers.

Responsibilities

Greeting and Information Provision:
-Greet customers warmly as they enter the restaurant.
-Provide information on menu items and promotions.

Order Taking and Preparation:
-Take accurate food and beverage orders from customers.
-Enter orders into the point-of-sale (POS) system accurately.
-Prepare and assemble food orders quickly and correctly.

Quality Control and Teamwork:
-Ensure food items meet quality and safety standards before serving.
-Work cooperatively with other team members to ensure smooth operations.

Additional Responsibilities:
-Perform other duties as assigned by the shift manager or store manager.

Requirements and Qualifications

Experience and Skills:
-Previous experience working in a restaurant or food service establishment is preferred.
-Excellent customer service skills with a friendly and outgoing personality.
-Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

Qualifications:
-Strong communication and interpersonal skills.
-Flexibility to work evenings, weekends, and holidays as needed.
-Food safety certification (ServSafe or equivalent) is a plus.

Benefits

We offer a competitive hourly wage of $13-$17, opportunities for advancement and career growth, flexible scheduling options, and a positive and supportive work environment.



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