Safety and Security Operations Manager
6 days ago
Bally's Corporation is a leading entertainment company with a strong presence in digital gaming platforms and traditional casino venues. We are known for our innovative approach, dynamic energy, and commitment to delivering exceptional gaming experiences.
Our Chicago venture is an exciting new chapter for the company, bringing a world-class entertainment destination resort to the heart of the city.
A career at Bally's means embarking on a path of endless possibilities. As a growing business, we seek service-minded individuals who want to build, grow, excel, and make a difference in a fast-paced environment.
Job Summary: Safety and Security Operations ManagerThe Safety and Security Operations Manager will provide strategic direction and guidance to the Security function, focusing on increasing customer satisfaction and ensuring internal controls and safety measures are effectively enforced. This role will serve as a liaison with federal, state, and local law enforcement and emergency agencies.
The ideal candidate will exercise good judgment in reviewing circumstances and incidents to determine appropriate actions within established policies, procedures, and protocols.
Duties and Responsibilities:- Foster a work environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled atmosphere.
- Enthusiastically promote Bally's customer-centric culture of offering superior guest service and building long-lasting guest relations.
- Responsible for overall security operations in the absence of the Director of Public Safety.
- Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
- Select, train, and develop team members through education, training, coaching, and corrective action.
- Review, investigate, and implement corrective plans on all incident, medical, and surveillance reports to ensure departmental compliance with internal controls, policies, and regulations.
- In the absence of or when directed by the Director of Public Safety, perform system administration to the Electronic Key Control System.
- Perform duties and responsibilities associated with the IGB statewide voluntary Self-Exclusion Program as needed.
- Assist in arrests or physically restrain resistant individuals as necessary.
- Support the overall integrity of gaming at the casino.
- Perform other duties as assigned.
- A high school diploma or equivalent with five years of law enforcement, security, or casino security-related experience is required.
- Excellent verbal and written communication skills are essential.
- Ability to interact with various people is crucial.
- Flexibility with scheduling, including shifts and days off, is necessary.
- Adaptability and ability to thrive in a fluid, high-stress, and fast-paced environment are vital.
- Outstanding organizational skills are required.
- Ability to manage multiple priorities simultaneously is necessary.
- Strong analytical and problem-solving abilities are essential.
- Must be 21 years of age or older.
- Ability to obtain and maintain a gaming license issued by the Illinois Gaming Board is required.
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience.
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