Front Desk Representative
1 week ago
Mar Monte Hotel, the Unbound Collection, is your gateway to the American Riviera. Located on Cabrillo Boulevard, across from East Beach and the Pacific Ocean, our hotel offers a unique blend of Spanish Colonial charm and modern amenities.
Our employees enjoy hotel and F&B discounts throughout the world of Hyatt and HEI, various Bonus/Incentive and Recognition Programs, plus - working alongside beautiful, ocean front views.
Don't meet every single requirement of this job? We're committed to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information.
We value U.S. military experience and invite all qualified military candidates to apply.
Responsibilities
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and listen to and understand requests, responding with appropriate action and providing accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate, and promote HEI Hotels and Resorts and brand marketing programs.
- Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank, and accept and record vouchers, traveler's checks, and other forms of payment.
- Promptly answer the telephone using positive and clear communication, input messages into the computer, retrieve messages and communicate the content to the guest, and retrieve mail, small packages, and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction, in the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results, listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity, plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
- High school diploma or equivalent required, and college degree preferred.
- Hotel experience preferred.
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.
We're committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.
For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. We also provide pet insurance through the ASPCA. For your financial wellness, we provide a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing us as your employer.
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
We're an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
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