Customer Service Representative

6 days ago


Lexington, Kentucky, United States Tiffany Thacker - State Farm Agent Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as an Agent Team Member. This role is perfect for those who enjoy working with the public and providing excellent service.

About the Role

The Agent Team Member will be responsible for establishing strong relationships with customers, providing prompt and accurate service, and educating them about insurance options. This is an exciting opportunity to work in a fast-paced environment and receive valuable experience, growth potential, and opportunities for advancement.

Responsibilities
  • Customer Relationships: Establish and maintain strong relationships with customers, responding to their inquiries and following up as needed.
  • Service Provision: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Educating Customers: Use a customer-focused approach to educate customers about insurance options, using a needs-based review process to identify their needs and preferences.
Requirements
  • Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills, with the ability to effectively relate to customers.
  • Self-Motivation: Be self-motivated, proactive, and detail-oriented, with the ability to multi-task and work in a team environment.
  • Licensing Requirements: Possess or obtain a Property and Casualty license, as well as a Life and Health license, as required by the state.
About Us

We are Tiffany Thacker - State Farm Agent, a leading provider of insurance and financial services. Our team is dedicated to delivering exceptional customer service and helping individuals achieve their goals.

What We Offer
  • Salary and Commission: Receive a competitive salary, plus commission/bonus opportunities, allowing you to earn more as you grow with the company.
  • Paid Time Off: Enjoy paid time off, including vacation and personal/sick days, ensuring you have a healthy work-life balance.
  • Valuable Experience: Gain valuable experience and skills, preparing you for future career opportunities.
  • Growth Potential: Take advantage of opportunities for advancement within our agency, allowing you to grow and develop your career.


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