Help Desk Specialist

7 days ago

Virginia Beach, Virginia, United States Virginia Tech Applied Research Full time
About Us

Virginia Tech Applied Research Corporation is a 501(c)(3), non-profit R&D organization affiliated with Virginia Polytechnic Institute and State University (Virginia Tech or VT). Our mission is to provide superior analytic and technology solutions across multiple domains by leveraging Virginia Tech's multidisciplinary research and innovation ecosystem.

About the Role

We are seeking a highly skilled Help Desk Technician to join our team. As a valued member of our organization, you will provide exceptional technical support and solutions to our team of executives, analysts, event coordinators, engineers, and more.

Key Responsibilities
  • Provide technical assistance to clients via various channels, including in-person, telephone, chat, email, and self-service incidents/requests.
  • Troubleshoot and resolve issues with desktop & laptop PCs, portable monitors, printers, laptop docking stations, iPhones, and Android mobile phones.
  • Install and connect computers and other peripherals to the network, wipe and rebuild machines, install software (Operating System, MS Office Suite, software management stack, anti-virus software, commercial-off-the-shelf (COTS) applications needed by users).
  • Coordinate service and supply orders with service providers for all print/copy/scan devices.
  • Assist with End-User device equipment purchases.
  • Perform new employee onboarding, including IT training on company computers, policies, and procedures (such as security, password, and use policies).
  • Assist the system administrator in the maintenance and troubleshooting of LAN, WAN, and servers.
  • Assist with Active Directory, Group and Permissions management, AD profile and Office 365 and troubleshooting.
  • Assist with Cybersecurity tasks (Incident Response, Phishing Campaigns, alert triage and response).
  • Maintain best practice documentation and the corporation's IT inventory, and recycle expired inventory at DoD STD standard.
  • Maintain and perform hardware refreshments according to CERP (Capital Equipment Replacement Plan).
Requirements
  • 1-4 years' experience providing user support in a corporate environment (or equivalent combination of education and experience).
  • Microsoft certification with experience managing and troubleshooting Microsoft 365 applications.
  • Ability to establish and maintain effective working relationships with others.
  • Work independently and have experience with knowledge base articles.
  • Reliable, with dependable transportation.
  • Able to lift up to 40lbs.
Preferred Qualifications
  • A.A. or B.S. Degree in Information Technology or related field (relevant experience will be considered in lieu of an AA or BS degree).
  • CompTIA Security
Work Environment

Work is to be performed in the Northern Virginia area (primarily in Arlington, occasionally Chantilly). Occasional travel may be required; less than 25%. Possible travel to other CONUS locations. Occasional work outside of corporate core business hours.

Security

Must be a U.S. Citizen. Active Secret clearance is desired but not required.

Salary Range

$50,000 - $60,000

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