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Assistant Manager

2 months ago

Huntington Beach, California, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and Coach Employees: Develop and implement training programs to ensure employees have the skills and knowledge needed to provide excellent customer service and meet sales targets.
  • Delegate Tasks and Provide Follow-up: Assign tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting expectations.
  • Hold Team Accountable: Monitor team performance and hold team members accountable for meeting sales targets and providing excellent customer service.
  • Ensure Fast and Friendly Service: Lead by example and ensure that all team members are providing fast and friendly service to customers.
  • Staff and Schedule Appropriately: Manage staffing levels and schedules to ensure adequate coverage during peak periods and minimize labor costs.
  • Ensure Proper Cash Handling: Implement and maintain cash handling procedures to ensure accurate and efficient handling of customer transactions.
  • Ensure Appropriate Inventory and Ordering: Manage inventory levels and ordering to ensure that we have the right products in stock to meet customer demand.

Requirements:

  • Previous Management Experience: Minimum 2 years of experience in a management role, preferably in the food service industry.
  • Excellent Communication Skills: Strong communication and interpersonal skills to lead and motivate a team of employees.
  • Problem-Solving Skills: Ability to analyze problems and develop effective solutions to drive sales growth and improve customer satisfaction.
  • Leadership Skills: Proven leadership skills to motivate and develop a team of employees to achieve sales targets and provide excellent customer service.