IT Technical Solutions Specialist

6 days ago


Nashville, Tennessee, United States TEKsystems Full time
Job Description

We are seeking an IT Technical Solutions Specialist to join our team at TEKsystems.

Key Responsibilities:
  • Diagnose and resolve technical issues with hardware or software systems, ensuring minimal downtime and optimal system performance.
  • Provide expert consultation to users via phone, in-person, or online chat to troubleshoot technical problems and determine the best course of action.
  • Determine the need for system reconfiguration and implement solutions accordingly.
  • Evaluate user needs and recommend technical solutions, such as patches, upgrades, or enhancements, to improve overall system efficiency.
  • Document technical support procedures and maintain accurate customer records.
  • Respond promptly to queries and provide information on proper installation, maintenance, and use of technical systems.
  • Complete thorough installations on client environments by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions.

The ideal candidate will have a strong background in IT technical support and excellent communication skills. We offer a competitive salary of $65,000 - $85,000 per year, depending on experience and qualifications.



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