IT Technical Solutions Specialist
6 days ago
We are seeking an IT Technical Solutions Specialist to join our team at TEKsystems.
Key Responsibilities:- Diagnose and resolve technical issues with hardware or software systems, ensuring minimal downtime and optimal system performance.
- Provide expert consultation to users via phone, in-person, or online chat to troubleshoot technical problems and determine the best course of action.
- Determine the need for system reconfiguration and implement solutions accordingly.
- Evaluate user needs and recommend technical solutions, such as patches, upgrades, or enhancements, to improve overall system efficiency.
- Document technical support procedures and maintain accurate customer records.
- Respond promptly to queries and provide information on proper installation, maintenance, and use of technical systems.
- Complete thorough installations on client environments by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions.
The ideal candidate will have a strong background in IT technical support and excellent communication skills. We offer a competitive salary of $65,000 - $85,000 per year, depending on experience and qualifications.
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