IT Infrastructure Specialist

4 weeks ago


Warwick, United States Centreville Bank Full time

Centreville Bank is seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for implementing and maintaining all technology throughout the bank, as well as supporting the Bank's information technology function.

The ideal candidate will have a strong background in computer networking and systems, with experience in implementing and maintaining infrastructure equipment, including servers, storage, power, backups, and network devices.

Responsibilities will include:

  • Assisting the AVP, IT Manager with the installation, upgrade, operation, and maintenance of all the Bank's information technology infrastructure equipment.
  • Providing assistance with the network administration of network, web, and/or communication systems, including Local Area Network (LAN).
  • Ensuring timely and effective responses to all tickets within the Help Desk ticketing system, serving as a back-up to the Help Desk when needed.
  • Functioning as a first and second level interface with vendor supported systems, initiating vendor requests, and following through on issues to ensure resolution.
  • Managing and maintaining the patch management program, including running and interpreting scan reports, testing and evaluating patches, and performing or delegating remediation with the goal of having as few missing patches as possible.
  • Assisting in managing Office 365 environment, including Exchange Online.
  • Developing new procedures based on need, and periodically evaluating existing documents for accuracy, relevance, and additional considerations.
  • Ability to train and assist other employees with computer-related issues.
  • Participating in any request for information by the Bank's internal and independent auditors.
  • Supporting equipment when needed for presentations, trainings, and meetings.
  • Maintaining a high degree of system availability to ensure a superior customer experience.
  • Maintaining system security that ensures the safety of our customers' data and regulatory compliance.
  • Participating in the business continuity process of the Bank.

Requirements include:

  • 5+ years prior work experience in systems support, preferably in financial services or related field.
  • Technical training in the computer networking and systems fields strongly preferred; industry certification in CompTIA, Microsoft, Cisco, or VMware, are a plus.
  • Experience configuring Cisco switches.
  • Virtual environment experience and working knowledge of VMware.
  • Experience with Windows Network including Active Directory, DNS, DHCP, WSUS and Group policy.
  • Experience with VoIP phone systems.
  • Experience with Nutanix Hyperconverged solutions a plus.
  • Experience with Zerto replication software a plus.
  • Experience with Office 365 management a plus.
  • Ability to provide a high level of customer service.
  • Excellent oral and written communications skills.
  • Strong time management skills.
  • Collaborative.

Centreville Bank offers a competitive salary and benefits package that includes medical and dental coverage, life insurance, disability insurance, 401(k) plan, paid time off and holidays.

Centreville Bank is an Equal Opportunity Employer.



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