Retail Experience Specialist

5 days ago


Everett, Massachusetts, United States Adams Furniture Full time
About Adams Furniture

We recognize and appreciate the hard work and dedication of our team members, investing in their growth and development through various opportunities.

Our mission is to provide an exceptional shopping experience for our customers, and we're looking for like-minded individuals to join our team.

Job Description:

We're searching for a career-minded customer care associate who can make a difference in our customers' shopping experiences. This is an exciting opportunity to demonstrate your best customer service skills and learn the furniture retail business.

Responsibilities:

  • Consistently provide genuine, friendly, personable, and professional service.
  • Efficiently handle multiple responsibilities and balance customer priorities.
  • Effectively schedule customer's deliveries to meet their needs.
  • Exceed customer expectations by addressing concerns and requests promptly.
  • Support sales and operations team members to ensure every customer has a great experience in our store.
  • Multitask within a fast-paced environment, maintaining a high level of productivity and professionalism.
  • Utilize effective communication and organizational skills to interact with customers, colleagues, and management.
  • Exercise excellent listening skills and work independently and collaboratively with team members to achieve common goals.
  • Perform additional functions assigned by management, contributing to the success of our team.
  • Resolve escalated customer issues promptly and professionally.

Qualifications:

  • High School Diploma or equivalent.
  • Proficient computer skills and ability to learn our Point of Sale system (with training).
  • Flexibility to work a typical retail schedule, including days, nights, weekends, and holidays.


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