Cabin Cleaner Team Lead

4 weeks ago

San Jose, California, United States ABM Industries Full time
Job Title: Cabin Cleaner Supervisor

Job Summary:

The Cabin Cleaner Supervisor is responsible for overseeing the daily operations of a team of cabin cleaners on a designated account. This role requires strong leadership and communication skills to ensure that productivity levels and customer service requirements are met.

Key Responsibilities:

  • Lead a team of cabin cleaners to achieve operational performance and functional service activities.
  • Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
  • Ensure shift schedules are complete and up-to-date, and that all call-offs are covered.
  • Accommodate increased/decreased client staffing requests and manage the No-Fault Attendance Policy.
  • Represent ABM by participating in client briefings and communicating with client representatives on a frequent basis.
  • Manage daily schedules, including employee lunches and breaks, and maintain daily shift reports for managers.
  • Monitor and maintain optimum staffing levels, and effectively coach, counsel, and discipline employees as needed.
  • Conduct Safety and Quality audits, and work with the Safety Quality Manager to ensure the safety, security, and quality of the operation.
  • Set a positive, professional example for the workforce and ensure compliance with all safety, security, compliance, and quality standards and procedures.

Requirements:

  • High school diploma or GED required; college degree or equivalent work experience preferred.
  • Previous leadership experience - 1 year; aviation experience or cleaning experience - 1 year.
  • Must be 18 years of age or older and meet all requirements to receive a required airport SIDA badge and Customs Seal.

Work Environment:

The work environment has a moderate to heavy noise level. The individual may be required to stand and walk for the majority of the work shift, and may be required to lift, carry, push, and/or pull 50 pounds or more for the majority of the work shift.

Language Skills:

  • Ability to communicate effectively in the English language.
  • Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
  • Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public.

Computer Skills:

  • Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

  • Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
  • Employee must comply with and enforce all guidelines and policies set forth in the ABM Employee Handbook.

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