Cabin Cleaner Team Lead
4 days ago
Job Summary:
The Cabin Cleaner Supervisor is responsible for overseeing the daily operations of a team of cabin cleaners on a designated account. This role requires strong leadership and communication skills to ensure that productivity levels and customer service requirements are met.
Key Responsibilities:
- Lead a team of cabin cleaners to achieve operational performance and functional service activities.
- Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
- Ensure shift schedules are complete and up-to-date, and that all call-offs are covered.
- Accommodate increased/decreased client staffing requests and manage the No-Fault Attendance Policy.
- Represent ABM by participating in client briefings and communicating with client representatives on a frequent basis.
- Manage daily schedules, including employee lunches and breaks, and maintain daily shift reports for managers.
- Monitor and maintain optimum staffing levels, and effectively coach, counsel, and discipline employees as needed.
- Conduct Safety and Quality audits, and work with the Safety Quality Manager to ensure the safety, security, and quality of the operation.
- Set a positive, professional example for the workforce and ensure compliance with all safety, security, compliance, and quality standards and procedures.
Requirements:
- High school diploma or GED required; college degree or equivalent work experience preferred.
- Previous leadership experience - 1 year; aviation experience or cleaning experience - 1 year.
- Must be 18 years of age or older and meet all requirements to receive a required airport SIDA badge and Customs Seal.
Work Environment:
The work environment has a moderate to heavy noise level. The individual may be required to stand and walk for the majority of the work shift, and may be required to lift, carry, push, and/or pull 50 pounds or more for the majority of the work shift.
Language Skills:
- Ability to communicate effectively in the English language.
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
- Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public.
Computer Skills:
- Basic understanding of computer software programs, including Microsoft Office.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
General Company Requirements:
- Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
- Employee must comply with and enforce all guidelines and policies set forth in the ABM Employee Handbook.
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