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Logistics Center Operations Manager

1 month ago

Aurora, Colorado, United States TireHub, LLC Full time
Job Summary

The Logistics Center Leader is responsible for overseeing all logistics center activities, employees, inventory, and assets. This role will communicate TireHub objectives, missions, and direction specific to their location, with a focus on safety and customer service. The TLC Leader will ensure that all employees and contractors are following TireHub policies and procedures.

Key Responsibilities:

  • Manage daily opening and closing of the center
  • Collaborate with the Sales Team to provide outstanding customer service
  • Ensure safe operation of all equipment
  • Manage TLC expenses within the budget
  • Resolve all issues and see them through to resolution
  • Ensure the security of all employees and contractors
  • Manage the overall quality of location inventory
  • Review and approve all EOD paperwork, including cash handling and bill paying
  • Collaborate with Corporate/Regional resources related to all Human Resource needs & Workers Compensation claims
  • Perform additional responsibilities as requested

Competencies:

  • Strategy Execution: Leads the execution of strategic plans to achieve strategic priorities. Prioritizes and executes on the things they can control: Growing Shipments, Product Availability and Delivery, Sound Economics. Understands and translates strategic plans into tactical actions for direct reports. Finds and fixes 'broken windows.' Takes ownership of success or failure. Keeps promises to fellow Hubbers. Understands and manages change.
  • Financial Management: Demonstrates business and financial acumen relative to position. Proficient in analytics and data insights. Makes business decisions based on data. Adds marginal value, but only in revenue or costs, never both. Takes actions to improve mix of business and drives down expenses.
  • Drives Results: Consistently achieves results personally, even under tough circumstances. Team achieves, but rarely exceeds goals. Holds teams accountable for results, good and bad. Facilitates a 'Yes' mentality in span of control. Identifies, records, and tracks useful measures and uses them to manage the performance of the team and individual Hubbers. Provides initial and ongoing training to teams. Does not accept mediocrity.
  • Customer Focus: Understands and develops relationships with customers to take advantage of 'Actionable Yes' moments. Delivers customer-centric solutions. Keeps promises to our customers. Leads team that delivers exceptional service.
  • Optimizes Work Processes: Knows the most effective and efficient processes to get things done. Does not consistently do them. Is not satisfied with the status quo but isn't always sure how things can improve. Focuses on continuous improvement. Requires safe work practices.
  • Drives Culture: Understands words matter, and uses language tied to our Mission, Vision, Promise & Hubber Commitments. Drives understanding of mission and vision in Direct Reports. Develops direct reports so that they internalize the TireHub culture. Holds people accountable to our commitments. Ensures direct reports understand how they contribute directly to Mission & Vision attainment.
  • Cares for Hubbers: Understands 'people get things done.' Builds team that usually achieves common goals. Makes employment decisions such as selection, development, promotion, and retention, so that people with the right values, beliefs, knowledge & skills are working in the right jobs. Holds everyone accountable. There is some turnover on the team, but it is lower than the average. Direct Reports understand how they contribute to the TireHub Mission and Vision.
  • Collaborates: Continuously seeks input, guidance, and understanding from appropriate functional leadership (IT/Fin/HR/Ops/Sales). Owns & drives cooperation, collaboration, and flexibility in working with others. Contributes as a team member. Manages conflict.
  • Communicates: Seeks clarity until they believe in the mission. Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Owns the message of any communication and does not 'pass the buck.' Accepts and acts on facts, not feeling. Effectively communicates down and up in the organization. Communicates quickly and doesn't wait on a solution to communicate an issue. Knows what's broken, not working, and can be improved.

Requirements:

  • Minimum of 5 years of applicable work experience with a heavy focus on operations and warehouse management
  • Experience with KPI management
  • Supervisor or management experience
  • Bachelor's degree in operations/supply chain or equivalent field preferred

Knowledge, Skills, and Abilities:

  • Demonstrated track record of effectively managing projects and teams
  • Process improvement experience
  • Experience leading day-to-day operations within a warehouse environment
  • Ability to establish accountability, measure work, and drive performance to objectives

Salary Range: $93,000 - $113,000

Location: TireHub's location at 24210 E 19th Avenue Ste 300 Aurora, CO 80019, USA