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Bilingual Retail Customer Service Representative

2 months ago

Wasilla, Alaska, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Retail Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products to meet sales goals.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
  • Assist customers in selecting the right products and services, and provide recommendations to meet their needs
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Build strong relationships with customers, wholesale partners, and retail customers to drive sales growth and customer satisfaction
  • Stay up-to-date on product knowledge, features, and benefits to provide expert advice to customers
  • Maintain a clean and organized store environment, including shelves, displays, and equipment
  • Load and unload delivery trucks, and assist with deliveries as needed
  • Comply with inventory control procedures, and suggest ways to improve sales and customer satisfaction
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • Previous experience working in a delivery, retail, or customer service position
  • Previous experience selling paint and paint-related products
  • Previous experience operating tinting and mixing equipment