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Automotive Customer Service Consultant

2 months ago


Jackson, Tennessee, United States Christian Brothers Automotive Full time

Position Title:

Automotive Customer Service Consultant

Job Overview:

As a vital member of the team at Christian Brothers Automotive, you will serve as the primary point of contact for customers seeking assistance with their vehicles. Your role is crucial in fostering strong relationships with clients by guiding them through the service process and ensuring their overall satisfaction.

Key Responsibilities:

  • Welcome each customer with warmth and professionalism
  • Clearly articulate repair options and solutions
  • Efficiently manage service workflow
  • Promote services with honesty and transparency
  • Contribute to a positive and collaborative team environment
  • Communicate effectively in person and via phone
  • Develop lasting relationships with customers
  • Engage in various customer service tasks
  • Provide transportation for customers as necessary
  • Ensure that all repairs adhere to established standards
  • Support fellow team members as needed

Qualifications:

  • Valid driver's license
  • Acceptable driving history
  • Familiarity with Windows-based software and automotive systems
  • Experience in automotive customer service or sales roles

Physical Requirements:

  • Dependable and trustworthy
  • Ability to stand, walk, lift over 50 lbs., and thrive in a dynamic environment