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Member Services Liaison

3 weeks ago

Vergennes, Vermont, United States Planet Fitness Full time

Planet Fitness is more than just a gym - it's a community of like-minded individuals who share a passion for fitness and health. As a Member Services Representative, you will be at the forefront of this community, providing exceptional customer service to our members and helping them achieve their fitness goals.

About the Job

We are seeking a highly motivated and organized individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for creating a positive member experience by:

  • Greeting members, prospective members, and guests in a friendly and welcoming manner.
  • Handling front desk activities, including answering phones, checking members into the system, new member sign-ups, and tours.
  • Facilitating needed updates to member accounts.
  • Responding to member questions and concerns in a timely and professional manner.
  • Maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability.
What We Offer
  • A competitive salary of $50,000 - $65,000 per year, depending on experience.
  • Opportunities for advancement and career growth.
  • Complimentary Back Card Membership.
  • Company-facilitated training.
  • Rewards and recognition programs.