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Customer Service Representative

2 months ago

Wellington, Missouri, United States Crumbl - Albany Full time
About Crumbl - Albany

We are a dynamic and growing company seeking enthusiastic and dedicated individuals to join our team as Crumbl Customer Service Members. As a key member of our team, you will play a vital role in providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our store.

Job Summary

We are looking for a highly motivated and organized individual to join our team as a Crumbl Customer Service Member. In this role, you will be responsible for greeting customers, answering questions, and providing recommendations to ensure customer satisfaction. You will also be responsible for maintaining a clean and organized workspace, adhering to food safety and quality controls, and performing other duties as needed.

Key Responsibilities
  • Customer Service: Greet customers, answer questions, and provide recommendations to ensure customer satisfaction.
  • Food Preparation: Read and understand Crumbl recipes, measure and combine ingredients, decorate and display finished products, and test ingredients and finished goods to ensure quality and safety.
  • Inventory Management: Keep records of deliveries, inventory, and production levels.
  • Customer Interaction: Greet customers, answer questions, make recommendations, accept orders and payment, and provide exceptional customer service.
  • Store Maintenance: Clean and restock the workstation, ensure all equipment is sanitized and prepared for the next shift.
Requirements
  • Communication Skills: Strong communication, time and resource management, and planning skills.
  • Attention to Detail: Attention to detail, especially when performing quality inspections on ingredients and products.
  • Basic Math and Computer Skills: Basic math and computer skills.
  • Teamwork and Flexibility: Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create excellent baked goods.
  • Availability: Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability.
  • Physical Demands: Ability to stand, walk, bend, use hands, and appliances, and lift heavy items for extended periods.