Service Manager
1 week ago
We are seeking a highly motivated and experienced Service Manager to join our team at Wilkins RV. As a key member of our operations team, you will be responsible for overseeing the entire customer service experience, from appointment setting to finalizing customer bills.
Key Responsibilities:
- Greets and establishes a positive rapport with customers
- Assists customers in determining their needs and promotes our products accordingly
- Estimates repair costs and prepares itemized service orders
- Initiates service orders, secures customer signatures, and closes when completed
- Develops a keen understanding of our products and services
- Understands effective service sales processes and actively seeks sales opportunities
- Maintains good communication with customers and follows up after work is completed to ensure satisfaction
- Understands customer needs and is committed to exceeding customer expectations every day
- Complies with all company policies and procedures
Requirements:
A minimum of 2 years' experience is preferred, but not required. We are looking for a motivated individual who enjoys working in a fast-paced environment, has a professional appearance, strong communication skills, a positive attitude, and a strong work ethic.
Benefits:
- Competitive wages
- Medical, dental, and vision insurance
- 401(k) and 401(k) matching program
- PTO and sick time
- Voluntary benefit program
- Employee referral program
- Employee discount
- RV borrowing program
About Wilkins RV:
Wilkins RV is a proud dealer of new and pre-owned motorhomes, travel trailers, fifth wheels, toy haulers, and tent campers from top manufacturers. We have been serving the communities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, and Northern Pennsylvania for over three generations.
Our facilities are centrally located and offer a wide range of services, including sales, service, and parts. We are committed to providing exceptional experiences for our customers and are passionate about building enduring memories for families.
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