Pharmacy Retail Associate
2 weeks ago
Under the direct oversight of a licensed pharmacist, the Pharmacy Retail Associate warmly welcomes customers, addresses their inquiries, and efficiently directs them to the pharmacist or pharmacy technician as necessary. This role ensures that services are tailored to meet the diverse needs of customers across different age groups. The associate assists patrons in locating products with courtesy and efficiency, while also maintaining a clean and organized workspace. Responsibilities include performing cash register operations to guarantee accurate financial transactions, managing cash, checks, credit card payments, and maintaining comprehensive documentation for deposits. The associate is expected to consistently balance the cash register and carry out additional clerical and technical tasks essential for the smooth functioning of the Pharmacy department. This position reports to the Director of Pharmacy Services and the Retail Pharmacy Supervisor.
QUALIFICATIONS
Required: Proficient in basic mathematics with the ability to manage multiple tasks effectively. Strong interpersonal skills and the capability to communicate clearly and professionally. Must demonstrate composure when interacting with challenging customers. A high school diploma or equivalent is required; familiarity with the metric system, typing proficiency, manual dexterity, and the ability to follow both verbal and written instructions with attention to detail and accuracy.
Preferred: Prior experience in a pharmacy setting and previous roles as a clerk. Experience in healthcare, particularly within a pharmacy environment, is advantageous.
TYPICAL PHYSICAL/MENTAL DEMANDS
Medium physical demands including the ability to lift up to 30 pounds and stand for extended periods. The role requires analytical skills for problem-solving and the ability to perform various mathematical calculations. The associate must be able to learn and recall a significant number of generic and trade names and accurately input data into the pharmacy's computer system.
ESSENTIAL JOB FUNCTIONS
- Deliver customer service aligned with the values of Sky Lakes Medical Center to ensure patient satisfaction.
- Greet customers warmly, screen inquiries, and provide assistance while referring to the pharmacist or technician when necessary.
- Offer services that are considerate of age-related differences.
- Assist customers in finding products efficiently and courteously.
- Keep the clerk and customer areas tidy and organized.
- Accurately input data into the pharmacy's computer system and perform cash register duties to ensure precise financial transactions.
- Maintain thorough documentation of cash register activities and assist in preparing deposits, ensuring a balanced register consistently.
- Participate in departmental meetings, contributing ideas for innovation, cost-saving measures, and quality improvement initiatives.
- Maintain and demonstrate computer skills necessary for effective information management and task execution.
- Prioritize job responsibilities based on patient needs, including the removal of outdated medications and proper stock rotation.
- Exhibit effective communication skills in writing and phone interactions with staff and colleagues.
- Provide exceptional customer service both in-person and over the phone.
- Maintain and clean the equipment necessary for job functions, promptly reporting any issues to the supervisor or Pharmacy Manager.
- Suggest policy and procedure modifications to the Pharmacy Manager or relevant hospital management.
- Perform additional duties as assigned.
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