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Customer Service Representative

2 months ago

Burnt Hills, United States Morris Ford Full time
Job Summary

The Body Shop Customer Service Representative at Morris Ford is a full-time, hourly position in the automotive industry. This role is responsible for delivering exceptional customer service to clients who visit the body shop for vehicle repairs. As a key point of contact, the Customer Service Representative will work closely with body shop technicians to ensure timely and accurate completion of repairs.

Key Responsibilities
  • Greet customers and assist with the check-in process for vehicle repairs
  • Review repair orders and explain the process to customers
  • Communicate with insurance companies and adjusters as needed
  • Schedule appointments and maintain an organized service schedule
  • Keep customers updated on the status of their vehicle repairs
  • Ensure all necessary parts and materials are ordered for repairs
  • Coordinate with body shop technicians to ensure timely completion of repairs
  • Address any customer concerns or complaints in a professional and timely manner
  • Complete all necessary paperwork and maintain accurate records
  • Assist in maintaining a clean and organized work environment
Requirements
  • High school diploma or equivalent
  • Previous customer service experience, preferably in the automotive industry
  • Knowledge of basic automotive repairs and terminology
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Proficient computer skills
Equal Employment Opportunity

Morris Ford is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.