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Client Relations Specialist

2 months ago


Valparaiso, Indiana, United States Morgan Distributing Inc Full time
Job Overview

Are you passionate about delivering exceptional customer service?

We are currently looking for a Customer Service Representative to enhance our operations at Morgan Distributing Inc.

About Us: Morgan Distributing Inc. is a prominent distributor of motor fluids, established in 1954. As a family-owned enterprise, we are dedicated to providing top-notch lubricants and specialty fluids across various sectors, including automotive, agriculture, and industrial markets. Our commitment to quality and customer satisfaction has been the cornerstone of our success.

Position Summary: The Customer Service Representative will play a vital role in supporting our lubrication division. This position entails processing orders, managing billing inquiries, and collaborating with our sales and warehouse teams to ensure a seamless customer experience.

Key Responsibilities:

  • Efficiently gather and assess customer information to fulfill their needs.
  • Provide comprehensive support in areas such as billing, order placement, and issue resolution.
  • Troubleshoot customer concerns via phone communication.
  • Utilize automated systems to analyze customer situations effectively.
  • Balance company policies with customer satisfaction in decision-making.
  • Identify and implement process improvements to enhance customer experiences.
  • Maintain accurate records of customer interactions and transactions.

Qualifications:

  • High School Diploma or equivalent.
  • Proficient in using computers and information systems to resolve conflicts and verify information.

Desired Skills:

  • Attention to Detail: Ability to focus on detail and complete tasks thoroughly.
  • Dependability: Reliability and accountability in fulfilling job responsibilities.
  • Self-Control: Composure in high-stress situations.
  • Empathy: Sensitivity to the needs and feelings of others.
  • Stress Management: Capability to handle criticism and maintain effectiveness under pressure.