E-Commerce Operations Specialist

6 days ago


Commerce, California, United States Spigen Inc Full time
Job Overview
Spigen Inc seeks an E-Commerce Operations Specialist to oversee the management and enhancement of our online presence. As a key member of our team, you will be responsible for ensuring optimal website performance, effective inventory management, and successful marketing initiatives.

E-Commerce Responsibilities
This role requires a blend of technical proficiency, creativity, and strategic thinking. Key responsibilities include:
  • Managing product listings, collection pages, banners, descriptions, and other content across our e-commerce platform.
  • Troubleshooting errors during listing uploads and identifying front-end and back-end connections.
  • Suggesting new content ideas by analyzing trends and competitor content.
  • Contributing to the creation and compilation of product information, including descriptions, bullet points, and more.

Inventory Management
We are seeking an individual who can update daily inventory, monitor stock levels, and identify requirements for stock replenishment. This includes submitting routine requests for stock replenishment without supervision and communicating with operators in charge of products to understand new product manufacturing and lead times. Additionally, this role involves reviewing and adjusting inventory forecasting, monitoring overall inventory health, and driving initiatives to ensure optimum inventory availability at all times.

Brand Communication & Campaigns
The ideal candidate will have experience planning and executing email marketing campaigns, collaborating with social teams to maximize brand exposure, and writing effective preview text and subject lines using best practices. They will also be responsible for building and maintaining email lists, supporting in creating email/SMS marketing automation, and understanding Klaviyo platform functions to deliver performance. Furthermore, this role involves understanding P2M project processes and each design project's goal to plan effective campaigns, as well as planning, creating, and managing PPC campaigns across various channels. The candidate should also be able to optimize bidding at keyword, placement, device, geographic, demographic, and other levels, implement meta-descriptions/alt-texts on website contents for web exposure, and research how to improve SEO through customer research and long/short-form keyword inclusion in brand content.

Requirements and Qualifications
To succeed in this role, you must have some familiarity with Shopify management, the ability to multitask in a high-paced environment, time management skills with a proven ability to meet deadlines, and intermediate knowledge and skill in Microsoft Office, Google Suite, or related internet software. U.S. work authorization is required, and new employees must successfully pass the E-Verify employment verification check. We offer a range of benefits, including medical, dental, vision, and life insurance, a 401(k) plan up to 6% after one year of employment, paid time off, paid sick leave, lunch provided, employee discount, and sponsorship opportunities.

Estimated Salary
We estimate the salary for this position to be around $60,000 - $80,000 per annum, depending on experience and qualifications.

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