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Coordenador de Serviços II

2 months ago

Foster City, California, United States MidPen Housing Full time

RESPONSABILIDADES PRINCIPAIS

  • Assegurar a eficiência e eficácia dos programas em execução.
  • Fornecer suporte a propriedades de grande porte ou múltiplas, atendendo a necessidades complexas, incluindo, mas não se limitando a, questões linguísticas, gerenciamento de crises e suporte em situações de escassez de recursos.
  • Implementar programas no local, garantindo que sejam realizados conforme os padrões internos e as expectativas regulatórias aplicáveis.
  • Conduzir campanhas de divulgação, utilizando estratégias como visitas porta a porta, telefonemas e e-mails para aumentar a conscientização dos residentes sobre os serviços disponíveis.
  • Preparar e enviar toda a documentação necessária conforme exigido pelas agências pertinentes.
  • Auxiliar em intervenções em situações de crise de complexidade moderada a alta, garantindo o acompanhamento adequado.
  • Implementar políticas e procedimentos de relatório obrigatório.

GERENCIAMENTO DE PARCERIAS

  • Compreender os objetivos de parceria e critérios de seleção, promovendo ativamente parcerias em nível de propriedade.
  • Colaborar com agências comunitárias locais para fortalecer a rede de apoio.
  • Monitorar a qualidade dos serviços prestados pelos parceiros nas propriedades designadas.

ATENDIMENTO AO CLIENTE

  • Realizar avaliações de necessidades em nível de propriedade e acompanhar as ações resultantes.
  • Participar do desenvolvimento de planos para a propriedade, respondendo às necessidades dos residentes, incluindo populações de alta acuidade.
  • Comunicar e executar ações com base nas avaliações realizadas.

DECISÃO BASEADA EM DADOS

  • Manter registros precisos em nível de propriedade, incluindo a inserção de dados e o rastreamento de atividades de serviço.
  • Garantir a entrega de relatórios em conformidade com as políticas e procedimentos estabelecidos.

CONSTRUÇÃO DE EQUIPES EFICAZES

  • Participar de reuniões de equipe e treinamentos, promovendo um ambiente colaborativo.
  • Demonstrar liderança e uma atitude positiva em relação aos colegas.
  • Informar o supervisor sobre atividades e incidentes de forma oportuna.
  • Cultivar relacionamentos colaborativos com a gestão e outros membros da equipe.
  • Realizar outras tarefas atribuídas, incluindo participação em grupos de trabalho e desenvolvimento de novas iniciativas.

QUALIFICAÇÕES

Para ter sucesso nesta função, o candidato deve atender aos seguintes requisitos:

  • Graduação em Educação, Serviço Social, Sociologia, Gerontologia ou área relacionada, com pelo menos 1 ano de experiência em desenvolvimento comunitário ou serviços sociais.
  • Experiência mínima de 1 ano em áreas relacionadas, como apoio a famílias, jovens ou idosos.
  • Experiência em coordenação de programas e serviços.
  • Colaboração com provedores de serviços locais.

COMPETÊNCIAS NECESSÁRIAS

  • Fluência em inglês e espanhol, tanto escrita quanto verbal.
  • Excelentes habilidades de atendimento ao cliente e resolução de conflitos.
  • Capacidade de tomar decisões com bom julgamento e discrição.
  • Desejo de trabalhar com populações de alta necessidade.
  • Excelentes habilidades organizacionais e atenção aos detalhes.
  • Capacidade de usar ferramentas tecnológicas para interações profissionais.
  • Possuir carteira de motorista válida e transporte confiável.

CONDIÇÕES DE TRABALHO

  • Disponibilidade para trabalhar em horários variados, incluindo algumas noites e finais de semana.
  • Capacidade de deslocar-se entre propriedades conforme necessário.

Esta descrição reflete as funções essenciais do cargo e não limita as tarefas que podem ser atribuídas.

POLÍTICA DE IGUALDADE DE OPORTUNIDADES

A MidPen Housing Corp. promove oportunidades de emprego iguais e proíbe discriminação de qualquer tipo, assegurando um ambiente inclusivo e diversificado.