Guest Care Specialist

4 days ago

Eden Prairie, Minnesota, United States Car-X Tire & Auto Full time
About the Role

The Guest Care Specialist is a key member of our team at Car-X Tire & Auto, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. This is a full-time or part-time hourly position, with opportunities for growth and advancement.

Responsibilities
  • Provide a superior customer experience, answering phone calls, inviting guests into the store, and making them feel welcome during their visit.
  • Successfully complete our training program to execute the Monro selling process and provide accurate sales work orders.
  • First point of contact for guests, engaging them, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services.
  • Assist in various aspects of guest care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies, and work with management to react to guest service issues and business opportunities.
  • Understand and effectively communicate all products and services offered to guests, and adhere to company policies and procedures, governmental standards, and safety protocols.
Qualifications
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
Work Environment & Physical Requirements

This job operates in an automotive shop environment, with exposure to moderate noise levels, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete various tasks, including but not limited to:

  • Standing for long periods, lifting up to 50 pounds, and bending, stooping, and reaching.
  • Working in a fast-paced environment, with frequent interruptions and changing priorities.
  • Using various tools and equipment, including but not limited to, computers, phones, and automotive repair equipment.
Benefits
  • Performance-based incentives.
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications.
  • Reimbursement for state inspection licenses, where applicable.
  • 401(k) eligibility immediately upon hire.
  • Direct deposit.
  • Employee discounts.
  • Healthcare, vision, and dental for full-time teammates.
  • Employee access perks.
  • Career advancement opportunities.

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