Healthcare Navigator

1 week ago


Irvine, California, United States RadNet Orange County Full time

R RadNet Orange County is seeking a skilled Healthcare Navigator to deliver exceptional patient care and service in a dynamic environment.

  • As a key member of our team, you will provide concierge-level service to select patients, including those with special needs, ensuring seamless communication with physician offices and medical groups.
  • You will offer exceptional customer service to targeted providers, including scheduling, prior authorizations, and special handling for VIP patients.
  • Additionally, you will assist with direct site scheduling and prior authorizations for advanced imaging studies, ensuring timely and accurate processing.
  • You will support Sales and Marketing efforts through field calls, health fairs, and educational campaigns, promoting our services and values to patients and providers.
  • Moreover, you will set up and assist with Physician Portal, providing a seamless experience for our medical partners.
  • You will collaborate with the Marketing Director on customer service trainings, follow-ups, and in-house events, ensuring a high level of service and training for our team members.
  • Furthermore, you will develop and implement marketing campaigns targeting specific areas of improvement, such as cancer care, pediatrics, and genetics, promoting our services and expertise to patients and providers.
  • You will prioritize complex problems and work in a fast-paced environment with sound judgment and professionalism.
  • Effective communication and interpersonal skills are essential, as you will interact with patients, guests, and colleagues.
  • A structured work approach and adaptability to changing priorities and situations are also required.
  • This role requires travel up to 50% during the work week, visiting physician offices and medical groups to provide exceptional service and support.
  • A degree or equivalent experience in a relevant field, such as healthcare, hospitality, or marketing, is necessary.
  • Strong customer service skills and a passion for delivering exceptional patient care are essential.
  • You will also develop and deliver presentations to groups and individuals, promoting our services and values.
  • Mastery of MS Word, Excel, and PowerPoint is required to manage and present data, reports, and marketing materials.

Salary: $68,000 - $80,000 per year

Shift: Mornings

Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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