Healthcare Navigator
1 week ago
R RadNet Orange County is seeking a skilled Healthcare Navigator to deliver exceptional patient care and service in a dynamic environment.
- As a key member of our team, you will provide concierge-level service to select patients, including those with special needs, ensuring seamless communication with physician offices and medical groups.
- You will offer exceptional customer service to targeted providers, including scheduling, prior authorizations, and special handling for VIP patients.
- Additionally, you will assist with direct site scheduling and prior authorizations for advanced imaging studies, ensuring timely and accurate processing.
- You will support Sales and Marketing efforts through field calls, health fairs, and educational campaigns, promoting our services and values to patients and providers.
- Moreover, you will set up and assist with Physician Portal, providing a seamless experience for our medical partners.
- You will collaborate with the Marketing Director on customer service trainings, follow-ups, and in-house events, ensuring a high level of service and training for our team members.
- Furthermore, you will develop and implement marketing campaigns targeting specific areas of improvement, such as cancer care, pediatrics, and genetics, promoting our services and expertise to patients and providers.
- You will prioritize complex problems and work in a fast-paced environment with sound judgment and professionalism.
- Effective communication and interpersonal skills are essential, as you will interact with patients, guests, and colleagues.
- A structured work approach and adaptability to changing priorities and situations are also required.
- This role requires travel up to 50% during the work week, visiting physician offices and medical groups to provide exceptional service and support.
- A degree or equivalent experience in a relevant field, such as healthcare, hospitality, or marketing, is necessary.
- Strong customer service skills and a passion for delivering exceptional patient care are essential.
- You will also develop and deliver presentations to groups and individuals, promoting our services and values.
- Mastery of MS Word, Excel, and PowerPoint is required to manage and present data, reports, and marketing materials.
Salary: $68,000 - $80,000 per year
Shift: Mornings
Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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