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2 months ago
Customer Service and Budtender Support:
Deliver exceptional customer experiences by providing a warm and welcoming atmosphere, responding to inquiries and concerns with empathy and efficiency, and actively supporting budtenders with product information and customer flow. Ensure seamless handoffs between customer service and budtender roles to maintain operational efficiency and customer satisfaction.
Store and Customer Safety:
Maintain a vigilant and alert environment to prevent potential threats and ensure customer and store safety. Consistently monitor and maintain store safety protocols, implementing theft prevention measures and conducting bag checks as needed. Proactively de-escalate incidents with professionalism and calmness, ensuring situations are resolved without disruption. Collaborate with local law enforcement or emergency services when necessary to ensure appropriate responses to serious incidents.
Additional Responsibilities:
Work closely with the Trucenta LLC team to maintain a positive and inclusive store environment, promoting a culture of customer satisfaction and employee well-being. Stay up-to-date with company policies and procedures, adhering to all relevant regulations and guidelines.
