Senior Field Service Engineer

4 weeks ago

Richardson, Texas, United States APPLIED MATERIALS Full time
Senior Field Service Engineer

Are you a skilled engineer with a passion for troubleshooting and problem-solving? Do you have experience working with complex equipment and a strong understanding of semiconductor technology?

As a Senior Field Service Engineer at Applied Materials, you will be responsible for installing, maintaining, and upgrading our cutting-edge equipment at customer sites around the globe. You will work independently, using your advanced knowledge of pneumatics, hydraulics, electronics, vacuum, and thermodynamics to solve complex equipment issues and provide world-class support to our customers.

Key Responsibilities:
  • Install and maintain leading-edge customer equipment
  • Use advanced troubleshooting and problem-solving skills to resolve complex equipment issues
  • Generate and follow documented procedures and published task plans
  • Lead projects and communicate with customers and internal business units on progress
  • Complete required job documentation, safety training, and procedures for processing parts
  • Represent Applied Materials professionally to customers, using a customer-first mindset
  • Satisfy company and customer on-site requirements, including safety, environmental, and COVID-19 guidelines
  • Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset


Requirements:
  • Bachelor's degree in electronics or engineering technologies, or equivalent work experience
  • Advanced knowledge of pneumatics, hydraulics, electronics, vacuum, and thermodynamics
  • Clear and effective written/verbal communications skills, with an emphasis on documenting details
  • Strong knowledge of hand tools and proper usage, including a digital multimeter
  • Advanced knowledge of wafer processing parameters
  • Extensive knowledge of Applied Materials systems and company processes
  • Project management skills and ability to lead key customer and internal product meetings


Nice to Have:
  • 7-10 years of work experience in the semiconductor industry or another equipment support industry


What to Expect:
  • Work on rotation and in shifts to provide ongoing support to customers
  • Ability to lift at least 35 lbs, work in a clean room environment, and stand for extended periods of time
  • Valid driver's license and passport required


Your Benefits:

At Applied Materials, we care about the wellbeing of our people and strive to support you in ways that extend beyond your work environment. As an employee, you'll qualify for a competitive and comprehensive total rewards and benefits package, from day one. Your benefits package will be customized for your country of residence and may include top-tier medical, dental, and vision plans, disability insurance, life insurance, retirement, paid time off, health and wellness programs, career development and mentoring, sustainability and social responsibility programs, and much more. Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company's employee stock purchase program, and a subscription to wellbeing tools. We value social responsibility, too: Our worldwide 'Giving' program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.

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