Loan Servicing Operations Specialist

6 days ago


Coeur d'Alene, Idaho, United States Mountain West Bank Full time

Job Overview

We are seeking a detail-oriented and organized Consumer Loan Clerks to join our team at Mountain West Bank. As a Consumer Loan Clerk, you will perform routine duties related to booking, assembling, scanning, and verifying the accuracy of consumer and loan documentation.

Duties and Responsibilities

  • Prepare loan documents and verify their accuracy.
  • Service and verify the servicing of booked loans.
  • Navigate the exciting world of loans and transform customer needs into success stories.
  • Perform routine loan maintenance duties such as processing payments, setting up and changing Automatic Fund Transfer (AFT) accounts, making CIF changes, checking HELOCs, waiving late fees, correcting or reversing loan payments, and releasing collateral on all types of paid-off loans.
  • Provide knowledgeable and friendly customer service to branches and customers when contacted via telephone or email.
  • Process Consumer loan payoffs, complete payoff checklists, and release collateral on all types of paid-off loans.
  • Book all types of Consumer loans and change in terms within 24 hours of receipt.
  • Prepare Consumer loan documentation and change in terms within the department-stated turnaround time of 24 hours of receipt of a completed loan request.
  • Work assigned pending and filing weekly, following up on all required items, signing off, and completing files.
  • File Review of Consumer loan files, putting files together, noting all exceptions, and sending exception notices.
  • Participate in community service activities.
  • Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

About You

To be successful in this role, you should have:

  • A high school diploma or equivalent.
  • 1 or more years of experience in an office environment.
  • Knowledge of banking policies and procedures.
  • The ability to multi-task and handle complex tasks efficiently.
  • Strong organizational skills.
  • Strong attention to detail.
  • The ability to work within strict timeframes and meet deadlines.
  • Excellent customer service skills.
  • Good knowledge of basic office equipment.
  • Working knowledge of Word and Excel.

What We Offer

We offer a competitive salary of $17.10 per hour, plus benefits, including medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details.



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