Restaurant Operations Manager

4 weeks ago


San Marcos, Texas, United States McAlister's Deli Full time
Job Description

Job Summary:

The General Manager is responsible for the overall success of the restaurant, ensuring a positive guest experience and company profitability. This role requires strong leadership and management skills, with a focus on driving sales and profit growth, maintaining high standards of food quality, service, cleanliness, safety, and sanitation.

Key Responsibilities:

  • Restaurant Operations:
    • Direct and control restaurant operations to ensure a positive guest experience and company profitability.
    • Attain sales and profit objectives, maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.
  • Team Management:
    • Direct and supervise managers and team members to ensure effective execution of restaurant operations.
    • Recruit, train, motivate, and evaluate team members to ensure a high-performing team.
  • Financial Management:
    • Review and analyze financial information, including sales and costs, to ensure efficient operation and adherence to budget.
    • Take action to correct any deviations from the budget, ensuring expenditures stay within budget limitations.
  • Guest Experience:
    • Ensure prompt, friendly service according to company guidelines.
    • Provide a positive experience and atmosphere for guests, ensuring a high-quality operation.
  • Inventory Management:
    • Monitor and control inventory levels to ensure adequate stock and minimize waste.
    • Conduct inventories and calculate food and beverage costs, responding to discrepancies from budgeted costs.
  • Capital Expenditures:
    • Manage capital expenditures within the restaurant, ensuring effective use of resources.
  • Employee Relations:
    • Develop and maintain positive relationships with team members and managers, promoting a positive work environment.
    • Minimize turnover by responding to and resolving team member and manager issues.
  • Personal Development:
    • Provide effective leadership, demonstrating organizational skills and completing assignments and duties on time.
    • Develop personal goals for professional growth, maintaining a pleasant, positive, and professional attitude.

Requirements:

  • Aptitude:
    • Professional oral and written communication skills.
    • Organization and time management skills.
    • Ability to work well under pressure and effectively solve problems.
    • Able to take and give direction, with flexibility to meet business needs.
  • Experience:
    • Minimum of two years prior experience as a General Manager for a full-service, quick-casual, or fast-food high-volume restaurant.
    • Two-year associate's degree or a bachelor's degree from a four-year college (desirable).
  • Physical Requirements:
    • Ability to work in a fast-paced, high-energy, and physically demanding environment.
    • Must be able to spend 90% of working time standing and 10% sitting.
    • Must be able to communicate clearly with guests in the primary language of the restaurant (primarily English).


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