Restaurant Operations Manager

3 weeks ago

San Marcos, Texas, United States Hooters of America, LLC Full time

{"Responsibilities": {"People": {"Performance Management": "Lead and develop a high-performing team of hourly employees, focusing on Front of House staff to ensure they excel in their roles.", "Hiring & Retaining Talent": "Recruit, select, and retain top talent to drive business success and maintain a positive work environment.", "Leadership & Coaching": "Provide guidance, support, and coaching to employees to help them grow professionally and personally.", "Training & Development": "Design and deliver comprehensive training programs to equip employees with the skills and knowledge needed to succeed.", "Customer": {"Guest Service & Atmosphere": "Create a welcoming and engaging atmosphere for guests, ensuring exceptional service and a memorable experience.", "Guest Satisfaction": "Foster a culture of guest satisfaction, responding promptly to concerns and exceeding expectations.", "Food & Beverage Quality": "Maintain the highest standards of food and beverage quality, ensuring consistency and excellence.", "Menu & Product Launches": "Develop and implement successful menu and product launches, driving sales and revenue growth.", "Financials": {"Deliver Results": "Drive business results through effective planning, execution, and inventory control.", "Planning & Execution": "Develop and implement business plans, ensuring alignment with company goals and objectives.", "Inventory Control/P&L": "Manage inventory and control costs, maintaining a positive profit and loss statement.", "Standards": "Maintain high standards of responsible alcohol service, food safety, and sanitation.", "Responsible Alcohol Service": "Ensure responsible alcohol service practices, prioritizing guest safety and well-being.", "Food Safety/Sanitation": "Maintain a clean and safe environment, adhering to food safety and sanitation standards.", "Hooters Girl Image": "Promote the Hooters Girl image, ensuring consistency and excellence.", "Facility Maintenance & Cleanliness": "Maintain a clean and well-maintained facility, ensuring a positive guest experience.", "Safety & Security": "Ensure a safe and secure environment for guests and employees.", "Scheduling & Staffing": "Manage scheduling and staffing, ensuring adequate coverage and minimizing labor costs.", "Proper Cash Handling": "Maintain accurate and secure cash handling practices, preventing losses and ensuring compliance.", "Team Building": "Foster a positive and inclusive team culture, promoting collaboration and teamwork.", "Manage Vendor Relationships": "Develop and maintain strong relationships with vendors, ensuring quality products and services.", "To Go Service & Catering": "Develop and implement successful to-go service and catering programs, driving sales and revenue growth.", "Local Store/Grassroots Marketing": "Develop and implement effective local store and grassroots marketing strategies, driving brand awareness and sales.", "Qualifications": {"High School Diploma/GED": "High school diploma or equivalent required.", "2+ years of full service restaurant management experience in a complex & fast paced environment": "2+ years of full service restaurant management experience in a complex and fast-paced environment required.", "Successfully completed food safety/sanitation training": "Successfully completed food safety and sanitation training required.", "Must be 21 years of age or older": "Must be 21 years of age or older.", "Knowledge, Skills, Abilities": {"Basic knowledge in Microsoft Word and Excel": "Basic knowledge of Microsoft Word and Excel required.", "General knowledge in full service restaurant operations/hospitality industry": "General knowledge of full service restaurant operations and the hospitality industry required.", "Strong organization and planning skills": "Strong organization and planning skills required.", "Strong operational skills in a customer-service & hospitality environment": "Strong operational skills in a customer-service and hospitality environment required.", "Strong coaching skills": "Strong coaching skills required.", "Intermediate mathematical computations skills": "Intermediate mathematical computations skills required.", "Ability to communicate clearly and concisely, both orally and in writing": "Ability to communicate clearly and concisely, both orally and in writing required.", "Ability to build relationships at all levels": "Ability to build relationships at all levels required.", "Ability to handle confidential and sensitive information": "Ability to handle confidential and sensitive information required.", "Ability to manage changing priorities": "Ability to manage changing priorities required.", "All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters": "All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters.", "The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment": "The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.", "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity": "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity.", "M/F/D/V are encouraged to apply": "M/F/D/V are encouraged to apply."}

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