Telephone Triage Nurse Specialist

3 weeks ago


Cary, North Carolina, United States WakeMed Full time
About WakeMed:

As a leading healthcare provider in Wake County, WakeMed Health & Hospitals is dedicated to delivering exceptional patient care and improving the health and well-being of our community.

Our mission is to provide compassionate and personalized care, leveraging the latest medical advancements and technologies to ensure the best possible outcomes.


Job Summary:

The Telephone Triage Nurse is a critical member of our healthcare team, responsible for providing expert health information and triaging patients to the most appropriate level of care.

Utilizing advanced assessment skills and established medical protocols, this role will provide phone advice, education, and triage services to patients and their families, ensuring seamless care coordination and optimal health outcomes.


Key Responsibilities:
  1. Assess patient needs and develop personalized plans of care, leveraging comprehensive nursing skills and clinical guidelines.
  2. Provide expert health information and triage services, ensuring timely and effective care coordination.
  3. Manage after-hours calls for various services, including follow-up phone calls to discharge patients from the WakeMed emergency departments.
  4. Support the mission, values, and management of patient care services, prioritizing communication with community physicians and expediting referral services.

Requirements:
Education: Graduate Nursing Required - Or College Courses Nursing Required - With Required Licensure/Certification - And Bachelor's Degree Nursing Preferred
Certification: Registered Nurse Required
Hours of Work: Mon - Fri 5pm - 10pm
Weekend Requirements: As Needed Call Requirements: No Call

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