Customer Service Ambassador

4 weeks ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
About the Role

Serenity Healthcare, LLC is seeking a highly motivated and empathetic Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, answering their questions, and educating them about our life-saving alternative treatments.

Key Responsibilities
  • Answer patient calls, emails, and questions in a timely and professional manner
  • Complete new patient intakes to help our patients start their healing journey
  • Ensure compliance with HIPAA regulations and follow standards & regulatory requirements
  • Solve problems and educate patients about TMS and Ketamine
  • Coordinate with clinics for patient care
  • Other relevant duties as needed

Requirements
  • High School Diploma/GED
  • Strong patient-first mindset
  • Previous experience in customer service required
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals
  • Passionate about making a difference

About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leader in the field of healthcare technology. We use advanced medical devices to give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

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