Customer Service Ambassador
3 weeks ago
About the Role:
Serenity Healthcare is seeking a dedicated and compassionate Customer Service Representative to join our team. As a key member of our patient care team, you will play a vital role in providing exceptional support to our patients and their families.
Key Responsibilities:
- Answer patient calls, emails, and questions in a timely and empathetic manner
- Complete new patient intakes to ensure a smooth and efficient onboarding process
- Ensure compliance with HIPAA regulations and maintain confidentiality
- Provide education and support to patients regarding our treatment options, including TMS and Ketamine
- Coordinate with clinics to ensure seamless patient care
Requirements:
- High School Diploma or equivalent
- Previous experience in customer service, preferably in a healthcare setting
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Access to our state-of-the-art treatment options and cutting-edge technology
Additional Information:
Serenity Healthcare is a leader in the field of healthcare technology, dedicated to providing innovative and effective treatment options for patients suffering from mental health challenges. If you are passionate about making a difference in the lives of others and possess excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.
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