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Tax Office Manager

1 month ago

Pearland, Texas, United States H&R Block Full time

About the Role:

We are seeking a highly skilled and experienced Tax Office Manager to lead our team of tax professionals in multiple offices. As a Multi-Unit Team Leader, you will be responsible for managing office staffing, operations, and logistics, as well as partnering with the District General Manager to create and implement office-level growth plans and client growth targets.

Key Responsibilities:

  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Requirements:

  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

About H&R Block:

We are a leading provider of tax preparation and financial services, and we are committed to building a connected culture that values diversity and inclusion. We believe in the power of people helping people, and we are seeking talented individuals who share our values and are passionate about delivering exceptional client experiences.