Service Coordinator
4 days ago
At R.F. MacDonald Co., we are seeking a highly skilled Service Coordinator to join our team in Hayward, CA.
This is a full-time position that requires excellent customer service skills and the ability to work independently in a fast-paced environment. The successful candidate will be responsible for interacting with customers, field service technicians, and other stakeholders to ensure timely and efficient delivery of services.
The estimated annual salary for this position is $60,000 - $80,000 based on experience and qualifications.
Key Responsibilities:
- Coordinate service calls and assignments for field technicians
- Manage schedules and dispatch work orders as needed
- Provide exceptional customer service and support via phone, email, and in-person
- Maintain accurate records and reports related to service calls and technician performance
- Work collaboratively with the Service Manager to resolve customer concerns and improve overall service delivery
Requirements:
- 7+ years of experience in customer service or field service operations
- Excellent communication and organizational skills
- Ability to work independently and prioritize multiple tasks
- Strong technical skills and proficiency in Microsoft Office applications
- High school diploma or equivalent required; Associate's degree preferred
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