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AVP, Team Manager MPL

2 months ago

White Plains, New York, United States Hiscox Full time
Job Title: AVP, Team Manager MPL

Join Hiscox, a leading global specialty insurer, as an AVP, Team Manager MPL. This role is a first-line manager responsible for assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performance claims professionals.

Key Responsibilities:
  • Drive employee engagement, adjuster development, and team performance and growth
  • Drive Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
  • Review coverage analyses drafted by team, including denials
  • Drive litigation management behaviors within assigned team
  • Identify and provide solutions for key issues and trends to senior claims management
  • Allocate new incoming claims, reopened claims, and claims that may need to transfer due to severity
  • Act as the escalation point for customer and broker complaints
  • Assist VP in preparing and presenting reserve analysis and claims trends
  • Take an active role in the Claims/UW/Actuarial feedback loop
  • Play an active role in recruitment and on-boarding
Requirements:
  • 10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
  • 5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must.
  • 4+ years of Claims management experience
  • Leadership and people management skills
  • Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
  • Excellent analytical, critical thinking, verbal and written communication skills
  • Strong rapport-building and relationship effectiveness skills
What We Offer:
  • Competitive salary and bonus (based on personal & company performance)
  • 401(k) with competitive company matching
  • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
  • Company paid group term life, short-term disability and long-term disability coverage
  • 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO days
  • Paid parental leave
  • 4 week paid sabbatical after every 5 years of service
  • Financial Adoption Assistance and Medical Travel Reimbursement Programs
  • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
  • Company paid subscription to Headspace to support employees' mental health and wellbeing
  • Recipient of 2021 Cigna's Well-Being Award for having a best-in-class health and wellness program
  • Dynamic, creative and values-driven culture
  • Modern and open office spaces, complimentary drinks
  • Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Overview:

$160,000 - $180,000

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.