Customer Service Representative

1 month ago


Martinsburg, West Virginia, United States City National Bank of WV Full time
Job Title: Customer Service Representative

At City National Bank of WV, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

Job Summary:

As a Customer Service Representative, you will be responsible for providing exceptional customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. You will assist customers with routine service requests, identify and act on referral opportunities for new products, and maintain a positive and professional attitude at all times.

Key Responsibilities:
  • Accurately process routine bank transactions, including check cashing, deposits, withdrawals, account transfers, and loan payments.
  • Consistently execute customer service standards to provide excellent customer service, resolve problems, and identify customers' financial needs.
  • Maintain and balance a working cash supply.
  • Display a positive and professional attitude at all times.
  • Maintain current knowledge of bank products and services.
  • Work closely with manager and branch team to generate new business.
  • Seek opportunities to refer to other lines of business, including mortgage, cash management, commercial, and trust.
  • Actively participate in branch campaigns and incentives.
  • Complete all training within predetermined time limits.
  • Adhere to all bank regulatory, audit, and compliance policies and procedures.
Requirements:
  • High school diploma or equivalent.
  • 1-2 years of retail/customer service experience, with sales experience preferred.
  • Displays professional dress and demeanor.
  • Personal computer proficiency.
  • Cash handling experience preferred.
  • Typically the employee may sit to perform work; however, there may be some standing, walking, bending, and lifting 5-10 lbs.
  • Work is generally performed indoors in environmentally controlled conditions.
Why Join City National Bank of WV?

City National Bank of WV is a leading financial institution in the region, offering a wide range of banking products and services. We are committed to building strong communities and providing excellent customer service. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.



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