Bilingual Customer Service Representative

1 week ago


Martinsburg, West Virginia, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions.

Key Responsibilities
  • Provide excellent customer service to our customers, ensuring their needs are met and exceeded.
  • Answer customer questions about our products, providing detailed information and recommendations.
  • Process sales transactions accurately and efficiently, following company policies and procedures.
  • Build strong relationships with our customers, understanding their needs and preferences.
  • Stay up-to-date with product knowledge, ensuring you can provide expert advice to our customers.
  • Work collaboratively with our sales team to achieve sales goals and objectives.
  • Maintain a clean and organized workspace, adhering to company standards.
Requirements
  • Bilingual in English and Spanish, with excellent communication and interpersonal skills.
  • High school diploma or equivalent required, with a minimum of one year of customer service experience.
  • Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills.
  • Ability to lift up to 50 pounds, with frequent lifting and carrying of products.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer

As a Customer Service Specialist at Sherwin-Williams, you will have the opportunity to work with a dynamic and supportive team, providing exceptional customer service and driving sales growth. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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