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Senior Vice President, Customer Education
2 months ago
We are seeking an experienced leader to join our Customer Success Leadership team as the Executive Director, Learning and Development. This role will be instrumental in navigating Sitecore to an unprecedented level of customer success by building and leading a world-class global training and education team.
Key Responsibilities- Lead the development and implementation of a global training delivery process across multiple SaaS-based solutions focused on content creation for eLearning to assist our customers on their journey with Sitecore products and award-winning methodologies.
- Provide Technical certification programs with an emphasis on enabling Partners who sell and implement our offerings.
- Be responsible for global learning operations (LMS, scheduling, communications, marketing, reporting).
- Design and implement a partner training delivery model to help facilitate Sitecore's growth strategy.
- Attain revenue targets for the sales of our training solutions and certifications.
- Team management and development, particularly regionally located facilitators, operational support and management.
- Experience leading training programs with an emphasis on operational deployment and deploying training and certification offerings for profit, globally - ideally to a mix of both customers and partners.
- Track record and passion for leading high-performing teams.
- Successful at managing change and thriving in ambiguity on a global scale.
- Experience leading and implementing large global programs including technical certifications.
- Excellent ability to motivate, inspire and communicate to multiple levels of the organization.
- Ability to build relationships and communicate effectively with key stakeholders, advise leaders on the most appropriate learning intervention for their needs, persuade/negotiate for the prioritization of critical initiatives and manage their expectations.
- Experience of building a successful customer education function for an enterprise/cloud software company.
Sitecore is the leading provider of end-to-end digital experience software. Our SaaS-enabled, composable platform empowers brands to deliver unforgettable customer interactions.
