Customer Service Representative
3 days ago
Job Summary: We are seeking a highly skilled and enthusiastic Membership Service Associate to provide exceptional service to our members and the public. The ideal candidate will have strong public relations and interpersonal skills, with the ability to communicate effectively with people of all levels.
Key Responsibilities:
- Provide accurate information on YMCA programs and policies to members and the public.
- Administer procedures and policies of the Front Desk and member services area.
- Assist with special events and other activities as needed.
- Greet members and the public with a smile.
- Maintain and account for daily cash drawer.
- Forward accurate information to members and potential members via phone, email, or mail.
- Distribute items on loan from the YMCA.
- Perform basic housekeeping in the Front Office and other areas as needed.
- Control members entering the building through the access control system.
Requirements:
- High school diploma or equivalent preferred.
- Must be at least 18 years of age.
- Strong public relations and interpersonal skills.
- General clerical and computer skills.
- Ability to communicate with people of all levels.
- Positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.
- CPR, First Aid, and AED certifications required within 30 days of employment.
- Ability to respond to safety and emergency situations.
Working Conditions:
- Physical Requirements: carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs), and walking.
Compensation: $10 - $12 per hour.
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