Hotel Guest Experience Associate

4 weeks ago


Carmel, California, United States Tradewinds Carmel Full time

Lark Hotels is seeking a Guest Experience Associate at our location in Carmel-by-the-Sea, CA, Tradewinds Carmel. Guest Experience Associates are responsible for delivering exceptional hospitality and creating memorable experiences for our guests.

The ideal candidate will possess strong customer service skills, be able to work independently, and have a passion for delivering outstanding service.

Responsibilities include:

  • Welcoming guests and ensuring a smooth check-in and check-out process
  • Providing information on hotel amenities and services
  • Mitigating customer complaints and resolving issues in a timely manner
  • Working with the housekeeping staff to ensure rooms are ready for new guests

Qualifications include:

  • High school graduate or equivalent
  • At least one year of hospitality industry experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment


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