Customer Service Ambassador

1 day ago


El Paso, Texas, United States Lacertus Full time

We are seeking a highly skilled and customer-focused professional to join our team at Lacertus as a Customer Service Representative. As a key member of our sales team, you will play a vital role in delivering exceptional service and support to our customers.

**Key Responsibilities:**

  • Serve as the primary point of contact for our customers, providing timely and effective support to ensure a seamless and positive experience.
  • Assist customers with inquiries, product information, and issue resolution, utilizing your excellent communication skills to resolve issues efficiently.
  • Identify and capitalize on upselling and cross-selling opportunities to promote additional products or services to customers, driving sales growth and revenue.
  • Build and maintain strong relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations and enhance customer satisfaction.
  • Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions to drive business growth.
  • Stay up-to-date on industry trends, competitor offerings, and market dynamics to provide valuable insights and contribute to sales strategies, ensuring Lacertus remains competitive in the market.
  • Document customer interactions and transactions accurately in our CRM system, maintaining thorough and up-to-date records to inform sales strategies and improve customer service.
  • Work collaboratively with cross-functional teams to resolve customer issues and ensure customer satisfaction, driving business success and growth.


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