Auditor and Customer Service Representative

1 week ago


Southbridge, Massachusetts, United States Shaner Hotel Group Full time
Job Description

As an Auditor and Customer Service Representative at the Wellsworth Hotel, you will be responsible for attending to guest needs, balancing daily revenue and expenses, and performing front desk duties during audit shifts. To succeed in this role, you must possess good communication and guest service skills to meet and exceed guest expectations.

Responsibilities
  • Balancing daily revenue and expenses
  • Attending to guest needs
  • Performing front desk duties during audit shifts
  • Handling guest complaints and ensuring satisfaction
  • Processing check-ins and check-outs according to hotel requirements
  • Generating and distributing daily reports
Requirements
  • High school graduate or equivalent
  • Minimum one year customer service experience; previous hotel experience preferred
  • Ability to communicate with guests, management, and co-workers
  • Computer experience preferred
  • Bilingual English/Spanish a plus
  • Knowledge of local activities and attractions

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please consider joining our team



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