Assistant Store Manager

2 days ago

Warren, United States TD Bank, N.A. Full time
Job Description

Job Title: Assistant Store Manager

Job Summary: We are seeking an experienced Assistant Store Manager to lead our store team in delivering exceptional customer service and driving sales growth. The successful candidate will have a proven track record of managing a high-performing team, driving sales and customer engagement, and maintaining a high level of operational efficiency.

Key Responsibilities:

  • Lead a team of sales and service colleagues to achieve individual and store objectives
  • Provide day-to-day team leadership and work direction to ensure effective delivery of personalized and complex service and advice activities
  • Oversee the most complex or diverse sales advice activities, including multiple-step processes and various systems
  • Develop and reinforce advice behaviors within the team, coaching and developing colleagues to deliver exceptional service
  • Establish and support strong partnerships between colleagues and platform bankers/partners for effective referrals
  • Lead and reinforce customer service activities, supporting customers through challenging times and life events
  • Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met
  • Act as an escalation point for customer problem resolution, identifying how to prevent problems and educating customers
  • Create personal experiences by getting to know each customer's needs to help turn their goals into reality
  • Understand and support the Bank's Customer Service Strategy
  • Consider the impact of decisions on the well-being of TD, its customers, and stakeholders
  • Provide the highest level of customer service when dealing with internal partners, vendors, and customers

Requirements:

  • Undergraduate degree or equivalent experience
  • 2+ years experience working with customers and/or sales in any capacity or equivalent
  • Supervisory or leadership experience preferred
  • Demonstrated ability to provide legendary customer service
  • Strong verbal and written communication skills
  • Sales and operational management skills
  • Ability to manage competing priorities
  • Previous consumer and residential lending experience preferred
  • Proficient in Microsoft Office
  • Knowledge of banking products and services preferred
  • Demonstrated organization, interpersonal, communication, and decision-making skills
  • Shows proficiency with expense management
  • Notary License (Preferred)
  • Must maintain an active registration status with NMLS upon hire (Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

  • Domestic Travel – Occasional
  • International Travel – Never
  • Performing sedentary work – Continuous
  • Performing multiple tasks – Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds – Occasional
  • Sitting – Frequent
  • Standing – Frequent
  • Walking – Frequent
  • Moving safely in confined spaces – Occasional
  • Lifting/Carrying (under 25 lbs.) – Occasional
  • Lifting/Carrying (over 25 lbs.) – Never
  • Squatting – Occasional
  • Bending – Occasional
  • Kneeling – Occasional
  • Crawling – Never
  • Climbing – Never
  • Reaching overhead – Never
  • Reaching forward – Occasional
  • Pushing – Never
  • Pulling – Never
  • Twisting – Never
  • Concentrating for long periods of time – Continuous
  • Applying common sense to deal with problems involving standardized situations – Continuous
  • Reading, writing, and comprehending instructions – Continuous
  • Adding, subtracting, multiplying, and dividing – Continuous

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

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