Customer Service Representative

4 weeks ago

Dallas, Texas, United States Wells Fargo Full time

About this role:

We are seeking a Teller to join our Consumer, Small & Business Banking division, as a part of our National Branch Network.

As a Teller, you will be part of the fabric of the local community, helping provide the financial service backbone for its residents, employees, and local businesses.

This is a great opportunity to establish your career with Wells Fargo, a leading financial services company.

Key responsibilities:

  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers' financial needs

Requirements:

  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

Wells Fargo values diversity, equity, and inclusion in the workplace.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture.

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