Insurance Industry Professional

4 days ago


Gilbert, Arizona, United States Staff My Agency Full time
Job Description

We are seeking a highly skilled Policy Expert to join our team at Staff My Agency. The ideal candidate will have excellent analytical, problem-solving, and communication skills, as well as the ability to work in a fast-paced environment.

About the Role

In this role, you will be responsible for analyzing customer needs, identifying opportunities to upsell and cross-sell products, and developing personalized customer coverage recommendations. You will also respond to customer inquiries, resolve policy-related issues, and stay up-to-date with company policies, procedures, and product offerings.

Responsibilities
  1. Respond to customer inquiries and resolve policy-related issues in a timely and professional manner
  2. Analyze customer needs and identify opportunities to upsell and cross-sell products
  3. Develop personalized customer coverage recommendations based on customer needs and preferences
  4. Stay up-to-date with company policies, procedures, and product offerings to provide accurate information to customers
Requirements
  • High school diploma or equivalent required; four-year college degree highly preferred
  • Previous customer service experience highly preferred
  • Strong analytical, problem-solving, and communication skills
  • Able to work in a fast-paced environment and meet individual performance metrics and goals
Benefits
  • Base pay: $50,000 - $70,000 per year, depending on experience and licensing
  • Commission dependent on having or obtaining AZ Property and Casualty license
  • Time off, on-the-job training, and a high-energy work environment


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