Customer Service Leader

5 days ago


Madison, Alabama, United States Sprouts Farmers Market Full time

About the Role

  • We are seeking a Customer Service Leader to join our team at Sprouts Farmers Market. As a key member of our front-end operations, you will be responsible for leading a team of employees and driving customer satisfaction.

Responsibilities

  • Lead a team of employees to provide exceptional customer service and drive sales growth.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage front-end operations, including scheduling, training, and performance management.
  • Collaborate with other departments to ensure seamless execution of store operations.
  • Analyze data and metrics to inform business decisions and drive results.
  • Stay up-to-date on company policies and procedures and communicate changes to the team.
  • Foster a positive and inclusive work environment that promotes teamwork and employee engagement.

Requirements

  • 2+ years of retail or customer-facing experience.
  • Proven track record of success in leadership roles.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed business decisions.
  • Strong problem-solving and conflict resolution skills.
  • Flexibility to work a variety of schedules, including evenings and weekends.


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