Customer Service Leader
5 days ago
About the Role
- We are seeking a Customer Service Leader to join our team at Sprouts Farmers Market. As a key member of our front-end operations, you will be responsible for leading a team of employees and driving customer satisfaction.
Responsibilities
- Lead a team of employees to provide exceptional customer service and drive sales growth.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage front-end operations, including scheduling, training, and performance management.
- Collaborate with other departments to ensure seamless execution of store operations.
- Analyze data and metrics to inform business decisions and drive results.
- Stay up-to-date on company policies and procedures and communicate changes to the team.
- Foster a positive and inclusive work environment that promotes teamwork and employee engagement.
Requirements
- 2+ years of retail or customer-facing experience.
- Proven track record of success in leadership roles.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed business decisions.
- Strong problem-solving and conflict resolution skills.
- Flexibility to work a variety of schedules, including evenings and weekends.
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