Customer Service Specialist

5 days ago


Madison, Alabama, United States Kroger Full time
Job Overview

This is an exciting opportunity to join our team as a customer service specialist in a dynamic retail environment. As a member of our grocery team, you will play a critical role in delivering exceptional customer experiences, maintaining a safe and clean store, and supporting the department manager in driving sales and profitability.

Key Accountabilities
  • Deliver outstanding customer service by actively listening to customers, addressing their concerns, and making product recommendations that meet their needs.
  • Maintain a safe and clean store environment by adhering to company standards, reporting hazards or incidents, and participating in safety training programs.
  • Work collaboratively with colleagues and management to achieve sales and profit goals, including maintaining accurate inventory levels, processing transactions efficiently, and promoting products.
  • Stay informed about company initiatives, policies, and procedures to ensure seamless execution of daily tasks.
Essential Skills
  • Proven customer service skills with the ability to build rapport with customers and resolve issues effectively.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Strong communication and teamwork skills, with the ability to work effectively with colleagues and management.


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