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Fleet Compliance Associate

2 months ago

Des Plaines, Illinois, United States Wheels, LLC Full time

Job Summary

The Compliance Services Specialist will be responsible for handling registration renewals, cultivating relationships with DMVs and vendors, and ensuring compliance with external and internal systems and technologies.

Key Responsibilities

  • Process registration renewals using electronic transfer, online terminal, or mail, while achieving department performance standards for accuracy and timeliness.
  • Ensure clients are billed correctly for renewals by verifying registration and service fees.
  • Reconcile discrepancies using data acquired from Wheels' databases and from vendor reports.
  • Coordinate with other departments to help fulfill missing/late requirements.
  • Manage temp tags to ensure vehicles are compliant within the state until hard plates are issued.

Working Groups

The specialist will be assigned to one of the following working groups:

  • DRIVER FULLILLMENT CENTER
    • Print title, registration, and tax documents based on owner, state, and specific client or vehicle instructions.
    • Identify, analyze, and research to resolve state, county, and province license and title rejections and questions.
    • Create, update, and adjust print positions on a form through Forms Definition.
    • Order duplicate MSOs directly through manufacturer websites and follow up until received.
  • REGISTRATION EXPRESS
    • Process title and registration transactions for vehicles moving to new states/provinces, for buyouts, and for new vehicle deliveries.
    • Maximize transactions completed timely by following up with appropriate parties.
    • Perform inquiries with DMV agencies to validate data associated with a VIN.
    • Perform dealer follow-up to address any pending concerns with initial title and registration.
    • Manage temp tags to ensure vehicles are compliant within the state until hard plates are issued.
  • REGISTRATION RENEWALS
    • Process registration renewals using the appropriate resource.
    • Ensure clients are billed correctly for renewals.
    • Reconcile discrepancies using data acquired from Wheels' databases and from vendor reports.
    • Implore best method possible to keep vehicle legal for client use.
    • Contact driver or client when jurisdiction requirements are needed to complete renewals.

Requirements

  • Minimum high school diploma or equivalent.
  • 2 years of previous office or customer service experience.
  • Use of SalesForce request management system to engage and respond to client/driver requests.